Returns, Replacement & Cancellation Policy

Thank you for visiting Scholar Art and shopping with us. We are committed to providing our customers with a reliable and convenient shopping experience.

If you are not completely satisfied with your purchase, you may be eligible for a Return (with full refund) or Free Replacement (Exchange) in accordance with the terms and conditions of this policy.

This policy explains our order processing, shipping, cancellation, return, refund and replacement procedures.

Order processing involves generating the order manifest, preparing the products for picking, packing, labelling and shipment.

Orders received on a working day (Monday to Saturday) will generally be processed by 6:00 PM on the next working day, subject to successful payment confirmation.

Orders received on a non-working day (Sunday) or public holidays will generally be processed by 6:00 PM on the next working day, subject to successful payment confirmation.

Processing times may occasionally be extended because of unforeseen circumstances. In such cases, we will make reasonable efforts to process the order as soon as possible and communicate any significant delay.

Orders are generally delivered within 3–7 days, depending on the destination PIN code and logistics service availability.

Delivery timelines are estimates and may vary because of circumstances beyond our control, including weather conditions, logistics delays, public holidays, remote locations or other operational issues.

We work with trusted logistics partners to ensure a seamless, reliable, and efficient delivery experience for our customers.

All eligible products can be returned within 7 days of delivery. The date of delivery is the date on which the product has been delivered to you, as per the ‘Proof of Delivery’ of the logistics partner.

A return request will be accepted only if it is raised within this ‘Return Window’. In case you fail to intimate us within the ‘Return Window’, you may write to us at helpdesk@scholarart.com. However, we may refuse to accept/process your return in such cases.

You may choose between a Refund or a Replacement (Exchange), subject to the applicable terms and conditions.

• A product will be eligible for return if the product is damaged, defective, has missing parts or accessories or is different from the description on the product detail page.
• A product will be eligible for return only if it is in new, unused and untampered condition, with all the original tags, labels, accessories and parts intact.
• A product will not be eligible for return if it is exclusively marked as ‘non-returnable’ on the product detail page. In case you receive a ‘non-returnable’ product in a damaged or defective condition, kindly write to us at helpdesk@scholarart.com within the Return Window.
• A product may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model, size or color of the product ordered or incorrect product ordered.

To ensure a smooth and fast pick-up and reverse shipping process, please take care of the following points while packaging and handing over the item:

• All returned items must include the original proof of purchase (Sales Invoice) or the original proof of delivery (Shipping Label or Packing Label).
• All returned items must be packed in the original factory packaging, or an equivalent transit-worthy packaging. Our logistics partners may refuse to pick-up the items if they are not packed properly.

To return an item, please follow the steps mentioned below:

Login > My Account > My Orders > Select Order to Return > Select Order Item(s) to Return > Select Reason for Return > Upload Supporting Documents (If Required) > Select ‘Refund’ or ‘Replacement’ Option

If you are unable to raise a return request from your account or if you feel your request was rejected incorrectly, please write to us at helpdesk@scholarart.com.

As soon as you submit the return request, our team will be notified of it. We will then evaluate your request based on the information you’ve submitted and approve the request if it meets the eligibility criteria specified above.

Once the return request is approved, our team will schedule a reverse pick-up from your address. All reverse pick-ups are generally completed within 3-7 days.

Once the return parcel is picked-up, our logistics partners will ship it back to our address. All reverse shipments are generally delivered within 3-10 days.

Once the return parcel is delivered, our team will initiate the refund or replacement process (basis your selection while returning the item), subject to the following conditions:

• It is determined that the product was not damaged while in your possession.
• It is determined that the product is not different from what was shipped to you.
• It is determined that the product is returned in original, unused and untampered condition with original packaging, labels, tags, parts and accessories therein.

• All products/purchases that meet the eligibility criteria stated above will be picked-up and shipped at no extra cost i.e. you will not have to pay a return shipping fee while returning any such purchase.
• All products/purchases that do not meet the eligibility criteria stated above may be picked-up and shipped at an extra cost i.e. you may have to pay a return shipping fee while returning any such purchase, subject to the acceptance of the return.
• At certain pin codes, a return pick-up may not be possible for our logistics partners. In such cases we may ask you to ship the product to our address directly, and reimburse the shipping fee to your account (up to INR 100).

If you selected the option of getting a refund while returning the order, we will immediately initiate a credit reversal (payment reversal) process after the returned product has been received and inspected. We will notify you via email (and update the ‘My Orders’ section in ‘My Account’) on when your refund has been initiated.

• In case of a single-item (single SKU) order, we will refund you the full amount of the order paid by you less reverse shipping charges, if any (based on the conditions stated above).
• In case of a multi-item (multiple SKUs) order, we will refund you the total amount of the items being returned less reverse shipping charges, if any (based on the conditions stated above).

The refund amount will be credit reversed to the same bank account (or mode) which was used to make the payment while purchasing the product.

Since payment transactions involve the bank and the payment intermediary/payment gateway, the exact time for refund deposit to your account can not be committed. Generally, such transactions are executed in 3-5 days.

We work with a trusted payment partner to ensure seamless, secure, and reliable payment and refund experiences for our customers.

If you selected the option of getting a replacement (exchange) while returning the order, we will initiate a replacement order (just like a new order) within 2-3 days. We will notify you via email (and update the ‘My Orders’ section in ‘My Account’) on when your replacement order has been placed/initiated.

The replacement order shall then be processed and shipped to you just like a new order, and the standard processing time, delivery time and conditions will apply as per this policy.

If the same product is unavailable, we may offer a full refund instead.

If you added wrong information (address, pin code, phone, contact etc.) in the order, added wrong items in your order by mistake, or want to place a new order for any reason, you may cancel the order and get a full refund. Please write to us at helpdesk@scholarart.com to cancel your order.

Where a cancellation is approved, the refund will be processed to the original payment method used to place the order.

Scholar Art may cancel an order in circumstances including:

• Product becoming unavailable.
• Incorrect product information or pricing.
• Payment-related issues.
• Delivery restrictions.
• Inventory-related issues.
• Operational or logistical circumstances.
• Other circumstances where the order cannot reasonably be fulfilled.

When an order is cancelled by Scholar Art, the refund will be processed to the original payment method used to place the order.

If an order is lost in transit, Scholar Art will make reasonable efforts to coordinate with the logistics partner to investigate and track the shipment and arrange for the delivery to be completed.

If the shipment cannot be recovered within the applicable investigation period, Scholar Art may provide a free replacement or a full refund, as applicable

If an order is delayed in transit, Scholar Art will make reasonable efforts to coordinate with the logistics partner to facilitate delivery at the earliest possible time.

Delivery timelines may vary depending on the destination, logistics partner, and circumstances beyond our control.

If you have any questions regarding our Returns, Replacements (or Exchange), Shipping or Cancellations, please contact us:

S. S. Combines — Scholar Art®

Email: helpdesk@scholarart.com

Add : S. S. Combines, 33/A, Sector C, Sanwer Road Industrial Area, Indore - 452015, Madhya Pradesh, IN

Website: https://scholarart.com/