Privacy Policy

S. S. Combines, operating under the brand name Scholar Art® ("Scholar Art", "we", "us", or "our"), is committed to respecting your privacy and protecting your personal data.

This Privacy Policy explains how we collect, receive, use, store, disclose, and otherwise process personal data when you visit our website, https://scholarart.com/ (the "Website"), create an account, browse our products, place an order, subscribe to our newsletter, contact us, or otherwise interact with us.

Scholar Art offers Office & Art Supplies (Writing and Display Boards, including Whiteboards, Chalkboards, Notice Boards, Pin-up Boards, Combination Boards, and Painting Canvases), together with related products and services.

This Privacy Policy applies to information collected through our Website and through related customer interactions, including order fulfilment, customer support, marketing communications, and other services connected with our business.

We aim to handle personal data responsibly and in accordance with applicable Indian laws, including the Information Technology Act, 2000, the rules applicable to personal information and sensitive personal data, and the Digital Personal Data Protection Act, 2023, and the rules made under it, as and when applicable to the relevant processing activities.

By using our Website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek it through an appropriate mechanism. Your use of the Website does not, by itself, replace consent where consent is legally required.

If you do not agree with this Privacy Policy, please discontinue using the relevant Website features and services. This does not affect any rights you may have under applicable law.

The information we collect depends on how you interact with our Website and which services you use. We seek to collect only the information reasonably necessary for the relevant purpose.

2.1 Information You Provide Directly

We may collect the following categories of information when you interact with us:

A. Identity and Contact Information

• Name
• Email Address
• Mobile or Telephone Number
• Billing Address
• Shipping or Delivery Address
• Other Contact Details Provided Voluntarily

B. Account Information

If you create an account on our Website, we may collect information such as your name, email address, telephone number, login credentials, saved addresses, and account preferences. We use this information to create and manage your account, authenticate access, and provide account-related services.

C. Order and Transaction Information

When you place an order, we may collect or generate information such as:

• Order Number and Date
• Products Purchased
• Quantity, Price, Discounts, Taxes, and Applicable Delivery Charges
• Billing and Shipping Details
• Order Status, Dispatch Details, and Delivery Status
• Cancellation, Return, Replacement/Exchange, Refund, and Customer-support Records

We use this information to process and fulfil orders, manage customer service, maintain transaction records, and comply with applicable legal obligations.

D. Payment-Related Information

When you make a payment, the relevant payment service provider may process payment information necessary to complete the transaction. Depending on the payment method and service provider, we may receive information such as payment status, transaction reference, payment method, and refund status.

Your payment information may be processed directly by the relevant payment service provider. We do not claim to collect or store complete card details or other sensitive payment credentials unless our actual payment-processing arrangements require and permit us to do so.

Please refer to the applicable payment provider's privacy policy for information about its processing practices.

E. Customer Support and Communications

When you contact us by email, telephone, WhatsApp, contact forms, or other available channels, we may collect your contact details, the contents of your communication, attachments you provide, and relevant information about your order or enquiry.

We use this information to respond to enquiries, investigate complaints, provide support, and maintain appropriate records of customer interactions.

F. Newsletter and Marketing Preferences

If you subscribe to our newsletter or choose to receive promotional communications, we may collect your email address, subscription status, communication preferences, and records of consent or withdrawal where applicable.

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the email or by contacting us.

2.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, depending on your device, browser, Website configuration, and the technologies we use.

This information may include:

• Internet Protocol (IP) Address
• Browser Type and Version
• Device and Operating System Information
• Website Pages Visited
• Referring Pages or Websites
• Date, Time, and Duration of Visits
• Interactions with Website Features
• Cookie Identifiers and Similar Technical Identifiers

We may use this information to maintain Website functionality, diagnose technical issues, protect the Website against misuse, understand Website performance, and improve the customer experience.

The categories of automatically collected information depend on the technologies actually enabled on our Website.

2.3 Information Received from Third Parties

We may receive information from third parties involved in providing services to us or fulfilling your requests.

These parties may include payment service providers, logistics and delivery partners, Website hosting providers, analytics providers, advertising platforms, and customer communication services.

For example, a delivery partner may provide shipment tracking information, while a payment provider may confirm whether a transaction has succeeded or been refunded.

We use such information for the relevant operational, contractual, security, or legal purposes.

2.4 Information We Do Not Intentionally Seek

We do not intentionally request sensitive personal information that is unnecessary for purchasing our products.

Please avoid providing passwords, complete payment-card credentials, or other sensitive information in general enquiry forms, emails, or customer-support messages.

If information is provided inadvertently, we will handle it in accordance with applicable law and our operational requirements.

We use personal data for specific business and operational purposes, including the following.

3.1 Processing and Fulfilling Orders

We may use your information to:

• Accept and Process Orders
• Confirm Purchases and Payments
• Arrange Packaging, Dispatch, and Delivery
• Coordinate with Logistics Partners
• Provide Order Confirmations and Status Updates
• Process Cancellations, Returns, Replacements, and Refunds
• Resolve Order-related Disputes.

3.2 Managing Customer Accounts

We use account information to create and maintain customer accounts, authenticate users, manage saved details, and provide account-related functionality.

3.3 Responding to Enquiries and Providing Support

We may use your information to respond to questions, address complaints, provide product information, investigate delivery issues, and assist with returns or other service requests.

3.4 Maintaining Business and Financial Records

We may maintain order, payment, invoice, tax, refund, and related transaction records to operate our business and comply with applicable accounting, taxation, consumer-protection, and other legal requirements.

3.5 Operating and Improving the Website

Where appropriate and permitted, we may use technical and usage information to:

• Maintain and improve Website functionality.
• Diagnose errors and performance issues.
• Understand product-page and Website performance.
• Improve navigation and the shopping experience.
• Evaluate the effectiveness of Website features.

Where feasible, information may be aggregated or de-identified for analytical purposes.

3.6 Protecting Security and Preventing Misuse

We may process relevant information to detect or investigate suspected fraud, unauthorised access, suspicious transactions, security incidents, abuse of Website functionality, or other unlawful activities.

3.7 Sending Transactional and Administrative Communications

We may contact you regarding order confirmations, payment status, dispatch, delivery, refunds, account security, customer-support requests, and material changes to our policies or services.

These communications are distinct from promotional marketing communications.

3.8 Marketing and Promotional Communications

Where permitted by applicable law and consistent with your preferences and any required consent, we may use your contact information to send newsletters, product announcements, offers, and other promotional communications.

You can withdraw your consent or unsubscribe from promotional emails at any time. Withdrawing marketing consent will not prevent us from sending communications necessary to complete an order, provide a requested service, or meet applicable legal obligations.

3.9 Advertising and Campaign Measurement

If advertising or analytics technologies are enabled on our Website, we may use relevant information to measure advertising performance, understand campaign effectiveness, and improve our marketing activities.

Where a particular technology requires consent, we will implement an appropriate consent mechanism before using it for that purpose.

3.10 Complying with Legal Obligations

We may process or disclose information where necessary to comply with applicable laws, lawful requests, court orders, regulatory requirements, or other legally binding obligations.

3.11 Other Purposes

We may use personal data for another purpose where it is compatible with the original purpose and permitted by applicable law, or where the required notice, consent, or other legal basis has been established.

We will not treat this provision as blanket permission to use personal data for unrelated purposes.

Our ability to process personal data depends on the purpose, the information involved, and the legal requirements applicable to the relevant activity. Depending on the circumstances and applicable law, processing may be necessary to fulfil an order or provide a service you have requested, comply with legal obligations, protect the security of our Website, or carry out another activity permitted by law.

Where consent is required, we will seek consent through an appropriate mechanism and explain the relevant purpose. Where processing is based on consent, you may withdraw that consent through the available mechanism or by contacting us, subject to applicable law.

Withdrawal of consent does not invalidate processing that was lawfully carried out before withdrawal. It may, however, affect our ability to continue providing a service where the relevant processing is necessary for that service and no other lawful basis applies.

We will not rely on this section to override any mandatory requirement imposed by applicable law.

Our Website may use cookies and similar technologies to support essential Website functionality, maintain sessions, remember preferences, analyse performance, and support advertising activities where enabled.

Cookies are small data files stored on your device by a website. Similar technologies may include pixels, tags, scripts, and local storage mechanisms.

5.1 Types of Technologies We May Use

Depending on the Website configuration, these technologies may fall into the following categories:

A. Essential Technologies

These support necessary Website functions, such as shopping-cart operation, account sessions, security, and checkout.

B. Preference Technologies

These may remember selected settings or preferences to improve your experience.

C. Analytics Technologies

Where enabled, these may help us understand how visitors use the Website and identify opportunities to improve performance and usability.

D. Advertising Technologies

Where enabled, these may help measure advertising campaigns, understand conversions, or deliver more relevant advertisements.

5.2 Managing Cookies

You may be able to manage cookies through your browser settings or a consent-management tool displayed on our Website. Blocking certain cookies may affect the availability or functionality of some Website features.

Where consent is legally required for a particular cookie or tracking technology, we will seek that consent through an appropriate mechanism.

The actual cookies and tracking technologies used on our Website may change as our services and technical arrangements evolve. We will update this Policy and any relevant cookie information when necessary.

We do not disclose personal data indiscriminately. We may share relevant information with the following categories of recipients when necessary for the purposes described in this Policy or when otherwise permitted or required by law.

6.1 Payment Service Providers

Payment providers may process transaction information to facilitate payments, verify transactions, prevent fraud, and process refunds.

The information shared depends on the payment method and the provider's technical arrangements.

6.2 Logistics and Delivery Partners

We may share your name, delivery address, telephone number, order details, and other necessary information with courier companies, transport providers, and fulfilment partners to dispatch and deliver your order and manage delivery-related issues.

6.3 Website Hosting and Technology Providers

We may use service providers for Website hosting, maintenance, security, data storage, backup, technical support, and related infrastructure.

These providers may process personal data to the extent necessary to deliver their services.

6.4 Customer Communication and Support Providers

Where applicable, we may use third-party services to manage emails, customer enquiries, messaging, and customer-support operations.

6.5 Analytics and Advertising Providers

If enabled, analytics and advertising providers may receive relevant technical identifiers, Website usage information, or other data necessary to measure performance and provide their services.

The actual information shared depends on the tools configured on our Website and the applicable consent requirements.

6.6 Professional Advisers and Business Service Providers

We may disclose relevant information to professional advisers, auditors, accountants, insurers, and other service providers where reasonably necessary for business operations, compliance, dispute resolution, or protection of our legal rights.

6.7 Government Authorities and Legal Disclosures

We may disclose personal data where required by applicable law, a valid court order, or a lawful request from an authorised government or regulatory authority.

6.8 Business Transfers

If our business or a material part of it is reorganised, transferred, merged, or acquired, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

6.9 Other Disclosures

We may disclose information for another specific purpose where you have provided the required consent or where disclosure is otherwise permitted or required by law.

6.10 Service Provider Responsibilities

Where appropriate, we take steps to ensure that service providers receiving personal data are permitted to use it only for relevant services and in accordance with applicable contractual and legal requirements.

We do not authorise service providers to use personal data for unrelated purposes merely because they receive it from us.

Our Website may contain links to third-party websites, payment pages, delivery-tracking services, social-media platforms, or other external services. When you access a third-party service, its own privacy policy and terms may apply to your interaction with it.

We do not control the privacy practices of independent third parties and cannot guarantee how they handle information collected directly by them.

We encourage you to review the relevant third party's privacy policy before providing personal information through its website or service.

This provision does not remove any responsibility that may apply to us under law for our own processing or disclosures.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements.

Retention periods depend on the nature of the information and the reason for retaining it.

For example:

• Order and transaction records: May be retained for accounting, taxation, audit, consumer-protection, dispute-resolution, and other applicable legal requirements.
• Customer account information: May be retained while the account remains active and for an appropriate period thereafter where necessary and legally permitted.
• Customer-support records: May be retained for as long as reasonably necessary to resolve enquiries, maintain service records, or address disputes.
• Marketing information: May be retained while needed for the relevant promotional activity, subject to consent requirements, withdrawal requests, and applicable law.
• Technical and security records: May be retained for a period appropriate to security monitoring, troubleshooting, fraud prevention, and other legitimate operational needs, where permitted by law.

When personal data is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable retention obligations and legitimate legal requirements.

If information remains in backups or archival systems, it may be retained until it can be deleted through our established processes, with appropriate safeguards against unnecessary further use.

Deletion of a customer account does not necessarily result in the immediate deletion of every transaction record, invoice, or document that we are legally required or otherwise permitted to retain.

We take reasonable steps to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, and destruction.

Depending on the information and the systems involved, safeguards may include access controls, authentication, restricted permissions, security monitoring, backups, and appropriate technical and organisational measures.

We also seek to limit access to personal data to individuals and service providers who need it for relevant business purposes. However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

While we work to protect personal data, we cannot guarantee absolute security against every possible threat or incident. If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

You should also take reasonable precautions to protect your account credentials, devices, and communications.

Depending on the applicable law, the nature of the information, and the circumstances of processing, you may have rights and choices concerning your personal data.

These may include the following rights, subject to the applicable legal framework.

10.1 Access to Information

You may request information about personal data concerning you that we process and about relevant aspects of that processing, to the extent provided by applicable law.

10.2 Correction and Updating

You may request correction of inaccurate or incomplete personal data.

You can also update certain account details through your account settings, where that functionality is available.

10.3 Erasure

You may request deletion of personal data where the applicable law provides such a right and the information is no longer required to be retained.

We may retain information where required or permitted by applicable law, including for accounting, taxation, legal claims, fraud prevention, and dispute resolution.

10.4 Withdrawal of Consent

Where we process personal data on the basis of your consent, you may withdraw that consent through the relevant consent mechanism or by contacting us.

Withdrawal may affect services that depend on the relevant processing.

10.5 Grievance Redressal

You may raise concerns or complaints about our handling of personal data using the contact details provided in this Policy.

We will review and respond to grievances in accordance with applicable requirements.

10.6 Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the email or by contacting us.

Where available, you may also update your communication preferences through your account settings.

10.7 Exercising Your Rights

To submit a privacy-related request, contact us at:

Email: helpdesk@scholarart.com

Please describe your request clearly and provide sufficient information for us to identify the relevant records and respond appropriately.

We may need to verify your identity before acting on a request to prevent unauthorised access, disclosure, correction, or deletion of personal data. We will handle requests within the timelines and in accordance with the procedures prescribed by applicable law.

Nothing in this Policy is intended to restrict any right or remedy available to you under applicable law.

Our Website is intended primarily for customers purchasing writing boards, display boards, canvases, and related products. We do not knowingly seek to collect children's personal data beyond what is reasonably necessary for legitimate business purposes and permitted by applicable law.

Where personal data relating to a child is processed, we will comply with the requirements applicable to children's data, including any applicable requirements concerning parental or guardian consent and restrictions on tracking, behavioural monitoring, or targeted advertising.

If you believe that a child has provided personal data to us in circumstances that should not have occurred, please contact us at helpdesk@scholarart.com.

We will review the matter and take appropriate steps in accordance with applicable law.

Some of our technology or service providers may process or store information using infrastructure located outside India.

Where personal data is transferred or made accessible across borders, we will take steps to ensure that the relevant arrangements comply with applicable Indian laws and any restrictions or requirements imposed by the competent authorities.

The location and processing arrangements of third-party providers may vary depending on the services used.

If you have questions, concerns, or complaints about this Privacy Policy or the handling of your personal data, you may contact us using the details below.

• Legal Name: S. S. Combines
• Trade Name: Scholar Art®
• Privacy Email: helpdesk@scholarart.com
• Add : S. S. Combines, 33/A, Sector C, Sanwer Road Industrial Area, Indore - 452015, Madhya Pradesh, IN

Please include a description of your concern and any relevant information that will help us investigate the matter.

We will review privacy-related complaints and respond in accordance with applicable law.

Where a designated grievance officer or other responsible contact is required under applicable law, the relevant details and complaint procedure will be made available through this Policy or another appropriate channel.

Nothing in this section limits your right to approach a competent authority or seek another remedy available under applicable law.

Some browsers offer settings or signals intended to communicate a user's preference concerning online tracking.

The interpretation and handling of such signals may vary across browsers, websites, and tracking technologies.

You can review your browser settings to manage cookies and other available privacy controls.

Where applicable law requires us to recognise or respond to a particular signal or preference, we will do so in accordance with the relevant requirements.

We may update this Privacy Policy from time to time to reflect changes in our business operations, Website functionality, service providers, data-processing practices, or applicable laws. The revised version will be published on this page with an updated revision date.

Where required by applicable law, we will provide notice of material changes or take other appropriate steps before implementing the relevant changes. We encourage you to review this page periodically to remain informed about our privacy practices.

For questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact:

S. S. Combines — Scholar Art®

Email: helpdesk@scholarart.com

Add : S. S. Combines, 33/A, Sector C, Sanwer Road Industrial Area, Indore - 452015, Madhya Pradesh, IN

Website: https://scholarart.com/

We will make reasonable efforts to address your enquiry and respond in accordance with applicable law.